Privacy Policy

Last updated: 14 June 2026

Enviro Pharmacy(“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect when you use our website and pharmacy services across our branches in Madina, Odorkor, Sakumono and Santeo (Accra, Ghana), how we use it, and the choices you have. We process personal data in line with Ghana’s Data Protection Act, 2012 (Act 843).

1. Who we are

Enviro Pharmacy is a community pharmacy operating in Accra, Ghana. For any privacy-related question or request, contact us at info@enviropharmacy.com or by phone at +233530883354.

2. Information we collect

We only collect information you provide to us or that is necessary to deliver our services:

• Order & delivery details — your name, phone number, email (optional), delivery address and any GPS location you pin on the map, the branch you choose, and the items in your order.
• Consultation & chronic-care requests — health-related details you choose to share so our pharmacists can advise or manage ongoing care.
• Contact & enquiry messages — the name, phone, email and message you submit through our contact form.
• Blog comments — the name and phone number you provide when commenting on an article.
• Technical & cookie data — limited information stored in your browser to keep the site working (see our Cookie Policy).

3. How we use your information

We use your information to:

• Process, fulfil and deliver your orders and send order updates.
• Respond to consultations, enquiries and chronic-care needs.
• Provide pharmacist support and improve our services.
• Meet our legal, regulatory and pharmacy record-keeping obligations.

We do not sell your personal information, and we do not use it for advertising profiling.

4. Health information

Information about your health is sensitive. We only collect it when you choose to share it for a consultation, prescription or chronic-care service, handle it with strict confidentiality, and limit access to the pharmacy staff who need it to care for you.

5. Sharing your information

We share personal data only where necessary: with our pharmacy staff and branches serving you; with trusted service providers who help us operate (for example, hosting and email delivery) under confidentiality obligations; and where required by law or by a competent regulatory authority.

6. How long we keep it

We keep personal data only for as long as needed to provide our services and to satisfy legal, pharmacy and accounting record-keeping requirements, after which it is securely deleted or anonymised.

7. How we protect it

We use appropriate technical and organisational measures — including encrypted connections, access controls and security headers — to protect your information against unauthorised access, loss or misuse.

8. Your rights

Under the Data Protection Act, 2012 (Act 843) you have the right to:

• Access the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete information where we are not required to keep it.
• Object to or restrict certain uses of your information.

To exercise any of these rights, contact us at info@enviropharmacy.com.

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the “Last updated” date at the top of this page.

10. Contact us

Questions about this policy or your data? Reach us at:

Email: info@enviropharmacy.com

Phone: +233530883354 · Branches in Madina, Odorkor, Sakumono & Santeo, Accra.

See also our Cookie Policy.